Fitronics will host its first-ever customer experience-focussed Summit, ConnectCX, on 3 October in Solihull, UK, in partnership with Proinsight.

Held at Voco St. John's hotel, ConnectCX is aimed at leisure industry professionals who are interested in creating and developing great customer service.

The event is an opportunity for leisure businesses to exceed customers' expectations and set themselves apart from the competition.

Attendees will learn how to develop a customer-oriented culture, resolve customer experience issues, improve customer service skills and increase customer satisfaction and retention.

Delegates will leave feeling inspired and motivated to implement new ideas and create lasting impact on customers.

With industry leaders and experts at the forefront, ConnectCX will equip participants with the latest tools and strategies for delivering unforgettable customer experiences.

Confirmed speakers so far include:

Keith Smith – renowned trainer and tutor in the fitness industry – who will be delivering a session on “Experiences and Their Importance in Facility Success”.

Jill Spencer, director of business and intelligence at ProInsight, will speak about “Customer Experience and opportunities to take from the retail sector”.

ConnectCX promises to be a game-changing event in the leisure industry and an opportunity to network with like-minded fitness professionals – don’t miss out, register for the ConnectCX Summit here.