Health Club Management

Aquatics Officer – Winsford Lifestyle Centre & Northwich Memorial Court
Based at:                    Winsford Lifestyle Centre & Northwich Memorial Court 
Hours of work:          37 Hours per week  
Contract Type:         Permanent
Salary:                         Grade 7, starting at £29,269 per annum 


Closing date:            Monday 1st July 2024
Interview date:            Proposed date of week commencing 15th July 2024


To lead and support on the Aquatics programme for the leisure facilities, ensuring that we deliver a consistent and good quality front line service to all Brio Leisure customers. Advising Facility Managers on industry initiatives and product development, monitoring, and reporting on aquatics performance, and to drive income generation across all aquatics products and services to meet and/or exceed revenue goals.

To be the lead for one of the below specialisms, attending relevant industry webinars and developing specific frameworks which will be adhered to throughout the company to provide good practice and consistency.

To provide specialist knowledge and oversight on Swim England Learn 2 Swim Scheme of Work and School Curriculum scheme of work, to ensure that we have a consistent approach to delivery across the company.

To provide specialist knowledge and oversight on National Pool Lifeguard Qualifications (NPLQ) and Trainer/Assessors, to ensure that the company delivers consistent training plans across all sites, and we adhere to industry guidance for all our training and course delivery.

To provide specialist knowledge and oversight for Swimming Instructor Recruitment and Swim Specific Volunteer Scheme, to ensure that we have a recruitment plan that maintains the right level of swimming instructors to meet our programme delivery across the company.


MAIN RESPONSIBILITIES:

Responsible for ensuring all internal and external swim teaching programmes are delivered in accordance with Brio Leisure product specification standards and delivery requirements.

Responsible for your locality swim teaching programmes by ensuring that all classes and programmes are completed in a manner consistent with the relevant safe working practice as stipulated in their induction process.

Responsible for identification of needs, development, introduction, and delivery of effective schemes aimed at retaining customers and introducing new members. Develop partnership links with local swimming clubs at senior and other levels.

Line Manager responsibility for National Pool Lifeguard Qualification (NPLQ) Trainer/Assessors for both sites, in such areas such as inductions and training rotas and assist with the coordination of training and development of the team through regular coaching and mentoring.

Line Manager responsibility for the Aquatics Leads that work within your locality and overall responsibility for the swimming instructors that delivery the learn to swim scheme.

Organise swimming programmes, events, and activities and to introduce a programme of activities which are coordinated with key local and national partners. Responsibility for overseeing the delivery of the Brio Leisure Learn to Swim programme and related software user implementation.

To assist in the marketing, publicity and promotion of your locality swimming programme and to support the Facility Manager and the Marketing Team in establishing excellent public and media relationship in relation to the Company’s swimming programme. Proactively contribute to the annual Marketing and Business Plan, making recommendations that will ultimately deliver the Company’s targets and objectives. Ensuring that the Brio Leisure brand standards are communicated and continuously comply with the commitments outlined in the customer charter ensuring that standards are maintained as stipulated.

To support the Facility Managers in the effective use of its resources to generate new members and create a reputation of quality within the local community. Ensuring a balanced programme of activities, to formulate and implement a programme of swimming to ensure a good product mix within the existing membership groups and new target groups.

To participate in the operational recruitment and induction of all swimming instructors in accordance with Company recruitment policy and Continuing Professional Development (CPD).

Develop and maintain knowledge of swimming lesson market trends, competition and customers. Assist in the monitoring of customer statistics, management information, Key Performance Indicators (KPIs) and provide regular reports and statistics as required. Ensure that all partners are fully informed on a regular basis of the aims and outcomes of the swimming programme.

To communicate and support the operational teams with specialist knowledge where necessary to assist in their responses to customers via sales calls, site visits and written communication. Attend meetings of related target and community swimming groups in line with the social agenda as required.

To advise and implement on the maintenance and appropriateness of all site swimming programme ancillary equipment. Ensuring that all appropriate records for NPLQ, Amateur Swimming Association (ASA) , Pool Safety Operating Procedure (PSOP) and National Rescue Award for Swimming Teacher and Coaches (NRASTC) and systems are in place and regularly monitored and implemented in line with current legislation.

To deliver established Company training programmes or elements of and relevant initiatives to swimming instructors as required.

Plan, review and implement operational procedures, management policies and regulations to ensure compliance with a schedule of performance criteria within the Company’s Integrated Management System (IMS).

Notwithstanding the detail in this job description, the job holder will undertake such work as may be determined by the Manager from time to time, up to or at a level consistent with the Principal Responsibilities of the job.


REWARDS AND BENEFITS:

• Enjoy 25 days of annual leave per year, which increases to 30 days after 5 years of continuous service.

• Free Brio Leisure gym membership allowing you to use our gym, fitness and swim facilities.

• Explore exclusive discounts through the 'Brio Staff Shop' benefits platform, spanning a variety of retail shops, travel, cinema tickets, and more.

• Free uniform & DBS check (if required)

• Reimbursement for car mileage at 0.45p per mile and bicycle mileage at 0.20p per mile.

• Benefit from enhanced maternity and paternity leave.

• Favourable pension scheme

• Internal health checks for over 40’s

• Access the Employee Assistance Programme for free, providing confidential 24/7 support for various personal matters, from debt management to assistance for new parents.

• Contribute to your local community with three paid volunteering days per year – because we believe everyone should play a part in making a positive impact to the community.

• Enjoy discounts on food and drink at our on-site café during working hours.


OUR VALUES:

Investing in People - We develop our team, who are knowledgeable with a can-do attitude.

Inclusive - We are non-discriminatory, accessible, engaging and welcoming to everyone.

Supportive - We are caring and passionate about making a difference.

Integrity - We build trust through transparency, accountability and collaboration

Innovative - We encourage ideas and creativity through achieving positive commercial and social impact.


HOW TO APPLY

To apply for the above post, please visit the careers page on our website by clicking the "Apply Now" button below.


IMPORTANT - Invitations to interview are sent to the email address provided on your application form. Please ensure that you check your email account regularly. 


Please note that it is not always possible to contact unsuccessful candidates individually; therefore if you have not heard anything within 6 weeks of the closing date, please assume that you have been unsuccessful on this occasion.