Edinburgh Leisure is one of the UK’s first leisure trusts to become a member of the Institute of Customer Service (ICS).
The move comes as the trust aims to formalise its commitment to creating a more customer service orientated culture across its sites and services.
ICS is the professional body for customer service whose primary purpose is to lead customer service performance and professionalism. Members can learn from one another and offer wide ranging support for continuous improvement of customer service delivery.
Sally Clark, Edinburgh Leisure's head of customer services, said: "We took on board the fact that we could learn much by benchmarking ourselves against the best in customer service.
“We hope to grow in a way that benefits our customers and, with it, our overall performance."
The Institute further supports the continued motivation and development of staff as 'Customer Service Professionals'.
Clark added: "We recognise our people as being central to achieving our goals and are committed to investing in their personal development."
Edinburgh Leisure manage 30 sports and leisure facilities across the city, employing 700 staff.
Edinburgh Leisure is one of the UK’s first leisure trusts to become a member of the Institute of Customer Service (ICS).
Life Fitness has reimagined cardio with the launch of its Symbio line which has been
designed with advanced biomechanics and offers deep levels of customisation
Weight loss drugs are altering consumer behaviour, disrupting sectors from food retailing (smaller portions) to apparel (less fabric needed). We need to move fast to align with this new reality
Altrafit has taken further steps to cement its reputation as a provider of high-quality,
affordable functional fitness equipment that is built to last with the development and
introduction of a new functional fitness keg for luxury gym operator, Third Space.
In today's rapidly evolving fitness industry, where many online courses promise secret
formulas for entrepreneurial success, the reality is that few provide the necessary
knowledge to thrive in this fast-changing profession.
Edinburgh Leisure is one of the UK’s first leisure trusts to become a member of the Institute of Customer Service (ICS).
The move comes as the trust aims to formalise its commitment to creating a more customer service orientated culture across its sites and services.
ICS is the professional body for customer service whose primary purpose is to lead customer service performance and professionalism. Members can learn from one another and offer wide ranging support for continuous improvement of customer service delivery.
Sally Clark, Edinburgh Leisure's head of customer services, said: "We took on board the fact that we could learn much by benchmarking ourselves against the best in customer service.
“We hope to grow in a way that benefits our customers and, with it, our overall performance."
The Institute further supports the continued motivation and development of staff as 'Customer Service Professionals'.
Clark added: "We recognise our people as being central to achieving our goals and are committed to investing in their personal development."
Edinburgh Leisure manage 30 sports and leisure facilities across the city, employing 700 staff.
Edinburgh Leisure is one of the UK’s first leisure trusts to become a member of the Institute of Customer Service (ICS).
Life Fitness has reimagined cardio with the launch of its Symbio line which has been
designed with advanced biomechanics and offers deep levels of customisation
Weight loss drugs are altering consumer behaviour, disrupting sectors from food retailing (smaller portions) to apparel (less fabric needed). We need to move fast to align with this new reality
As the UK healthcare sector struggles with ever-increasing demand, health club operators are stepping in and offering members welcome medical support. Kath Hudson reports
The Maybourne Group has unveiled its all-new London
hotel The Emory. Megan Whitby goes behind the scenes
at Surrenne, its cutting-edge health and wellness club
Disappointment about being
passed over for promotion
gave Neil Randall, the resilience
he needed to climb the ranks.
He talks to Kath Hudson about
the challenges he faced early
in his career and the skills
he learned from them
Indoor bikes may remain stationary, but the discipline is in constant motion.
Innovators tell Steph Eaves how they’re keeping pace with the latest trends
Altrafit has taken further steps to cement its reputation as a provider of high-quality,
affordable functional fitness equipment that is built to last with the development and
introduction of a new functional fitness keg for luxury gym operator, Third Space.
In today's rapidly evolving fitness industry, where many online courses promise secret
formulas for entrepreneurial success, the reality is that few provide the necessary
knowledge to thrive in this fast-changing profession.