press release: GLL
GLL operated libraries are some of the best used in the UK – supporting local businesses, families and community cohesion
06 Apr 2023
![](https://www.leisureopportunities.co.uk/images/2023/351118_372387_493309.jpg)
GLL operates libraries under the ‘Better’ brand for five local authorities in England / GLL
GLL operates libraries under the ‘Better’ brand for five local authorities in England in addition to running leisure services for over 40 local authorities across England, Wales and Northern Ireland.
For 2021-22, GLL libraries made a strong showing in the capital - with the boroughs of Bromley (1,156,742 issues) and Wandsworth (1,156,730) in 1st and 2nd position, closely followed by Greenwich in 4th (777,976 issues).
When visits per 1,000 population were measured, Greenwich topped the national table (4057.6) – with Bromley a creditable 7th (2238.9) and Wandsworth taking 12th spot (1799.7)
Woolwich Library had 547,440 customer visits – nationally, only Manchester Central Library had more – and Bromley snatched 9th place (209,703).
Customers loved the free computers in GLL libraries – Greenwich Borough libraries clocking up the highest usage in London (82,963 hours) – with Wandsworth 5th (50,581 hours) and Bromley 10th (38,093).
Library visits have been driven by investment in IT – including PCs and print and scan services – and increased programming for young people, extended hours and the use of customer-friendly technology e.g. self issue and return.
GLL Libraries provide traditional library loan services and also vital services to local communities through a wide programme including warm spaces, parent and toddler events, visiting author talks, local business start-up workshops and a range of exciting activities.
Rebecca Gediking, GLL’s Interim Head of Libraries, said: “These great figures show the continued importance and relevance of public libraries at the heart of local communities for business and benefits support, study, entertainment or and just for the pleasure of reading.
“Alongside books, e-books and CDs – our libraries offer warm havens during winter months, free tea and coffee, WiFi and charging for portable devices.
“A well-used library is often the barometer for municipal success and I applaud our council partners for continuing to support public library services for the health and wellbeing of local communities.”
The recent Annual User Survey revealed a Net Promoter Score (NPS) of 86% for library services operated by GLL showing how many people would recommend their library to a friend. Overall customer experience was rated as excellent (4.85 out of 5).
Social value calculations reveal that investment by local authorities of £1 in library services results in a return on investment of between £4.1 and £5.1, with an average of £4.38 ROI per £1. GLL libraries returned total social value of £49m in 2022.
Better libraries are also leading the way as exemplars in greening public services through thoughtful and effective procurement, sharing services and retrofitting energy saving measures. The DCMS has acknowledged the reduction in energy use in GLL libraries – more important than ever with the current utilities crisis.
And they play an important part in the levelling-up agenda too – partnering with Citizens’ Advice, adult learning and food banks to provide a wide range of tangible, practical help to those who need it.
Better Libraries have been very successful in bidding for grant funding from The Arts Council England, GLA, Heritage Lottery Fund and others to maximise community reach and engagement in library services through art, business and heritage.
More press releases and updates from GLL:
After an incredibly competitive season, the London Youth Games Finals Festival took place at
the end of last month at GLL's Copper Box Arena in London.
New research highlights the importance of children’s swimming lessons as more primary schools
reduce mandatory lessons.
More than 500 visitors took part in a host of sports and leisure activities on Sunday 16th
June as part of London Pride’s inaugural 2024 Out for Sport Festival at the iconic Crystal
Palace National Sports Centre.
Better’s Rainbow Leisure Centre in Epsom has maintained its ‘Excellent’ status from QUEST –
the Quality Scheme for Sport and Leisure.This follows a mystery visit from the organisation
in April plus a planned audit in May.
Great news for GLL’s successful association with the UK’s Professional Netball scene came
this week with the announcement that England Netball and Netball Superleague (NSL) stars
London Pulse – who are based at Copper Box Arena (CBA) - will be one of eight clubs
participating in the relaunched League from 2025.
GLL
Address:
Middlegate House,
The Royal Arsenal,
London,
SE18 6SX,
UK
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Peter Bundey, chief executive
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GLL video gallery:
Key personnel
Peter Bundey, chief executive
Key customers
Companies we work with include Annodata, Physical Company, Technogym, Change Please and Divine Chocolate.
Local Authorities and Agencies we work with include Greenwich Council, Belfast City Council, Cardiff City Council, Lee Valley Regional Park Authority, LLDC, ukactive, SportsAid, SportsAid Wales, Mary Peters Trust, Swim England and Sport England.
Local Authorities and Agencies we work with include Greenwich Council, Belfast City Council, Cardiff City Council, Lee Valley Regional Park Authority, LLDC, ukactive, SportsAid, SportsAid Wales, Mary Peters Trust, Swim England and Sport England.
Plans for the next 12 months
Our 2025 strategies and roadmap are already well-shaped and are based on our Five-Year Plan, which was launched last year.
With our positive performance and improved social outcomes during 2024, GLL is well placed to be at the forefront of societal, economic and environmental change.
The future will see us focusing on excellent customer service alongside our social enterprise values and growing our social impact, while effective partnerships with national health and wellbeing agencies will support individual lifestyle and wellness outcomes.
We’re delighted to see strong data indicators that show engagement with a diversity of age, demography and levels of activity across our facilities.
To foster community strength, health and mental wellbeing, we’ll balance the provision of health, fitness, team sport and social activities across a 50/50 split of male/female users, backed by an enhanced digital customer focus.
With our positive performance and improved social outcomes during 2024, GLL is well placed to be at the forefront of societal, economic and environmental change.
The future will see us focusing on excellent customer service alongside our social enterprise values and growing our social impact, while effective partnerships with national health and wellbeing agencies will support individual lifestyle and wellness outcomes.
We’re delighted to see strong data indicators that show engagement with a diversity of age, demography and levels of activity across our facilities.
To foster community strength, health and mental wellbeing, we’ll balance the provision of health, fitness, team sport and social activities across a 50/50 split of male/female users, backed by an enhanced digital customer focus.
Testimonial
“We made the decision to begin supporting the GLL Sport Foundation in 2015, and it is a pleasure to announce the renewal of our sponsorship with this incredible institution.
"Many bright and talented athletes throughout the United Kingdom are unable to chase their dreams of sporting glory due to lack of funding. We are passionate about helping GSF give equal opportunities to all young people and achieving their dreams of competing on the international stage.
"Our partnership enables both our brands to share the success of the UK’s most aspiring athletes who we are proud to have heard speak in such an inspirational way at our internal Sales Conferences and who have supported our marketing and brand development goals through representation and storytelling both in person and via social media”.
– Rod Tonna-Barthet, chief executive, Annodata
"Many bright and talented athletes throughout the United Kingdom are unable to chase their dreams of sporting glory due to lack of funding. We are passionate about helping GSF give equal opportunities to all young people and achieving their dreams of competing on the international stage.
"Our partnership enables both our brands to share the success of the UK’s most aspiring athletes who we are proud to have heard speak in such an inspirational way at our internal Sales Conferences and who have supported our marketing and brand development goals through representation and storytelling both in person and via social media”.
– Rod Tonna-Barthet, chief executive, Annodata
Testimonial
"I am so thankful for the support I have received from GLL Sport Foundation. My first individual medal ever is extremely special, and I would not be here if it wasn’t for the support, I have received from the GLL ‘family’.”
– Daryll Neita, Birmingham Commonwealth Games bronze and silver medalist, GLL Athlete
– Daryll Neita, Birmingham Commonwealth Games bronze and silver medalist, GLL Athlete
Testimonial
"This exciting new chapter cements the future of our six key sports venues and is part of our commitment to the many communities we serve far and wide. We have carefully structured this partnership with GLL to ensure that visitors will continue to enjoy the very best in these stellar, highly popular venues. We look forward to together creating exciting new programmes and activities that draw on the strengths of both organisations.
“These venues are part of the Lee Valley visitor experience and will continue to be so with some of the best facilities and most inspiring settings to be found anywhere. As part of the partnership Lee Valley Regional Park Authority will continue to invest to ensure that they go from strength to strength, delivering real impact for communities.”
– Shaun Dawson chief executive, Lee Valley Regional Park Authority
“These venues are part of the Lee Valley visitor experience and will continue to be so with some of the best facilities and most inspiring settings to be found anywhere. As part of the partnership Lee Valley Regional Park Authority will continue to invest to ensure that they go from strength to strength, delivering real impact for communities.”
– Shaun Dawson chief executive, Lee Valley Regional Park Authority
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