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Director at Active Insight, Mike Hill, reports on the seven core findings from the Customer Service Survey which collected data from 184 local authorities
HCM Handbook 2024
Two new research reports have highlighted the impact of the UK's cost of living crisis on
people's physical activity levels.
news •
12 Jan 2024
With almost 20 per cent of the UK population living in the countryside, this marks the next
frontier for fitness industry expansion. The challenge is finding the right model.
news •
19 Dec 2023
Many people living in rural areas are missing out on fitness. What can the public and private sectors do to broaden their customer reach?
HCM issue 10 2023
Fitness industry leaders, including UK Active CEO Huw Edwards, will take to the stage at Active-
net this week to discuss sustainability and decarbonisation in the physical activity sector. For the first time,
key debates from the event will be streamed live and free of charge on the HCMmag.com website.
news •
28 Mar 2023
Another year of challenges lies ahead. Kath Hudson asks key players how they intend to optimise the opportunities presented by the market
HCM issue 1 2023
Different customers, omnichannel fitness, the need for more data, continued lobbying and to address racism, cost barriers and health inequalities...
HCM Handbook 2022
The rollout of Moving Communities marks a watershed moment for data in the public sector. 4global’s Ed Hubbard talks us through the early insights and the impact this initiative will have
HCM Handbook 2021
For this unprecedented year, we asked a stellar line up of industry big hitters, from around the globe, to give their thoughts on how COVID has shaped the health and fitness industry and where we go from here
HCM Handbook 2021
The results from the first Moving Communities Customer Experience Survey show users are satisfied with local authority health and fitness facilities
HCM issue 7 2021
Sport England’s new monitoring and insight study will track the impact of the National Leisure Recovery Fund and its impact on communities, says Mike Hill
HCM issue 3 2021
Leisure-net’s lockdown 2 survey yielded findings that will set a course for the UK industry as it comes out of lockdown 3
HCM issue 1 2021
Fitness, sport and leisure sector professionals who have continued to deliver services to
their communities throughout the pandemic are to be celebrated at industry networking
and educational event, active-net 2021.
news •
19 Jan 2021
Today (10 August) is the last day for companies to enter the follow-up survey to Leisure-
net's Supplier and Operators Confidence Survey, which was first conducted in the
weeks following lockdown on 23 March.
news •
10 Aug 2020
What were we expecting for the industry in 2020 before the pandemic struck? According to our panel of experts, membership packages for Gen Z are ripe for a rethink, and savvy employers should be thinking about putting in place bespoke digital tools for staff wellbeing
HCM Handbook 2020
Delegates who were supposed to be attending the annual Active-net event this week – but instead
find themselves in a lockdown – are being offered a free lift-me-up in the form of free pizza.
news •
25 Mar 2020
Research carried out by Leisure-net shows that fitness operators could be missing out on a lucrative
revenue stream, if they fail to engage with Gen Z – the generation of young people currently
"coming of age".
news •
27 Sep 2019
Members of Gen Z have come of age
and are now some of the most engaged
consumers of fitness. Researchers,
leisure-net, look at the numbers
HCM issue 9 2019
Leisure-net’s annual Health and fitness Omnibus Survey is in its 15th year. We find out what’s changed since 2002
HCM issue 3 2019
Does focusing on differences in exerciser
motivation cause more harm than good?
HCM issue 3 2018
Outdoor activities and budget gyms have possibly led to fewer people willing to use local
leisure
centres, according to the latest Health and Fitness Omnibus Survey (HAFOS)
2016 report.
news •
15 Aug 2017
New research shows many members are disenchanted with their clubs. It’s time to start talking, says Kate Cracknell
HCM issue 4 2017
Leading customer insight provider for the active leisure
sector, Leisure-net has launched sales-Focus, a unique
set of membership sales tools.
product innovation •
15 Nov 2016
Dr Steven Mann, research director at ukactive, will be hosting a series of one-to-one
surgery sessions at this year’s active-net conference.
news •
22 Mar 2016
The number of people exercising for the
express purpose of benefiting their
health has more than doubled over the
past five years, according to new
research.
news •
26 Feb 2016
Exploring how the government’s new Sports Strategy will shape the future of the physical
activity sector will be top of the agenda during the sector leaders’ debate at active-net
2016.
news •
26 Feb 2016
When it comes to after-sales service many equipment manufacturers, including Precor, talk about response times, first-time fix rates and the
quality of their service engineers.
product innovation •
23 Feb 2016
Industry insight specialist Leisure-net Solutions has joined forces with Leisure Industry
Week (LIW) to take the pulse of the sector in a new Industry Confidence Survey.
news •
04 Aug 2015
Key influencers from across the health and fitness industry will gather in Loughborough
today (29 April) to do business, debate and network at active-net 2015.
news •
29 Apr 2015
Latest News
With the 2024 Paris Games about to begin, GLL is celebrating the fact that 94 ...
Latest News
Sector leaders in the UK have collaborated to create the Physical Activity Leadership Network that ...
Latest News
Female health expert, The Well HQ has teamed up with training provider, The Fitness Group, ...
Latest News
Fitness-focused hospitality brand and management company Equinox Hotels has announced plans to open a modern ...
Latest News
Finalists for the UK Active Awards 2024 have been announced. Winners from across the 14 ...
Latest News
Midlands-based boutique operator, MK Health Hub, has launched a Pilates-inspired concept called MK Reformed, with ...
Latest News
US health and fitness giant, Planet Fitness, which flagged plans to launch in Spain back ...
Latest News
Urban Gym Group CEO Neil Randall talks in this month’s HCM about how being passed ...
HCM promotional features
Sponsored
“Since EGYM launched at Vivacity, the team has onboarded more than 1,200 members, with a retention rate of 85%”
HCM promotional features
Sponsored
Green Gym Group partnered with Xplor
Gym for an all-in-one gym management
software solution to save time and
improve the member experience
HCM promotional features
Sponsored
Life Fitness has reimagined cardio with the launch of its Symbio line which has been
designed with advanced biomechanics and offers deep levels of customisation
HCM promotional features
Sponsored
A major refurbishment of Sport Ireland Fitness by Technogym has
created a world-class public gym at the home of Irish sport
HCM promotional features
Sponsored
At the heart of the Sydney Swans new headquarters in Australia is an elite
player-focused training facility by strength equipment specialist BLK BOX
HCM magazine
Indoor bikes may remain stationary, but the discipline is in constant motion.
Innovators tell Steph Eaves how they’re keeping pace with the latest trends
HCM magazine
Charlotte Greenwood talks
us through new research from
Savanta, which is seeking to
deliver a deeper understanding
of what motivates consumers
HCM magazine
As the UK healthcare sector struggles with ever-increasing demand, health club operators are stepping in and offering members welcome medical support. Kath Hudson reports
HCM magazine
Dr Tim Anstiss is developing coachbots that are supporting positive
behaviour change for operators such as Life Leisure and KA Leisure
HCM magazine
A new study has found major differences in the way males and females utilise fat during exercise, as Kath Hudson reports
Current vacancies
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Featured supplier news
In today's rapidly evolving fitness industry, where many online courses promise secret
formulas for entrepreneurial success, the reality is that few provide the necessary
knowledge to thrive in this fast-changing profession.
Featured supplier news
Altrafit has taken further steps to cement its reputation as a provider of high-quality,
affordable functional fitness equipment that is built to last with the development and
introduction of a new functional fitness keg for luxury gym operator, Third Space.
Company profiles
TANITA is the founder of Bioelectrical Impedance Analysis (BIA) being the first to bring a ...
Company profiles
The UK's largest annual trade event dedicated to physical activity, health, and performance...
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